Shipping Policy

Furnalto (hereinafter referred to as “we”) strictly complies with applicable UK laws and regulations as well as the GDPR (General Data Protection Regulation). In order to clarify matters related to delivery and to protect your lawful rights and interests, we have formulated this Delivery Policy. Please read it carefully before placing an order. Once you complete an order, you will be deemed to have understood and agreed to all the contents of this policy.

Delivery Coverage

Our delivery coverage extends across the entire United Kingdom. Delivery to countries outside the UK is not currently supported. Within the UK, our coverage includes the four main constituent parts: England, Scotland, Wales, and Northern Ireland, specifically covering major cities and surrounding towns and rural areas such as London, Birmingham, Manchester, Liverpool, Edinburgh, Glasgow, Cardiff, Belfast, and other regions (note: if delivery restrictions apply to remote islands or specially regulated areas, we will inform you in advance through system notifications or customer service communication).

Fees

The total order amount you pay already includes the product price and shipping costs. At the same time, customs duties, UK Value Added Tax (VAT at a rate of 20%), and other related charges are fully integrated into the product price. You are not required to pay any additional hidden fees. The specific shipping fee standards are as follows:

• For orders with a total value between £0.01 and £74.99: the shipping fee is £6.99;
• For orders with a total value of £75 or above: free shipping applies.

Order Processing Time

Our order cut-off time is based on Central European Time (CET), and our business hours are from 8:00 to 18:00 CET. The specific order processing rules are as follows:

• Orders submitted and paid for before 18:00 CET will be processed starting from the same day;
• Orders submitted and paid for after 18:00 CET will be processed starting from the next working day;
• If the order is placed on a non-working day (Saturday, Sunday, or UK public holidays), processing will begin on the next working day.

The order preparation and handling time is 1–3 working days, which mainly includes order information verification, inventory confirmation, product quality inspection, packaging, and handover to the logistics carrier.

Transit Time

After an order has been dispatched, transportation will proceed according to the delivery region. The estimated transit time is 10–15 working days. In the event of special circumstances such as severe weather (heavy rain, heavy snow, hurricanes, etc.), traffic controls, congestion at logistics hubs, or other force majeure factors, the transit time may be extended. We will make every effort to coordinate and inform you of any relevant updates in a timely manner.

Logistics Carriers

The logistics carriers we cooperate with are well-known enterprises with a strong reputation and high-quality service in the industry, including DHL, UPS, FedEx, and others. We will reasonably select the most suitable logistics carrier based on factors such as the delivery region and product characteristics, in order to ensure the safe and timely delivery of goods.

Order Tracking

After you successfully place an order and complete payment, we will send a confirmation email to your registered email address containing information such as the order number, payment receipt, and logistics carrier. You can log in to our online store and enter the Order Tracking page. By entering your email address or phone number along with the corresponding order number, you can check the order processing progress and logistics status in real time.

Delivery and Acceptance Notes

Upon delivery, you or the person signing on your behalf should check the quantity and external condition of the goods on the spot and only sign for receipt after confirming that everything is correct;

If you find any issues such as missing items, damage, or stains, please refuse to accept the delivery on the spot and contact us promptly through our customer service channels. At the same time, please retain relevant evidence (such as photos of the goods and the shipping label) for subsequent verification and handling;

If you authorize another person to accept the delivery on your behalf, the inspection and acceptance actions of the recipient will be deemed as your own actions, and the corresponding responsibilities shall be borne by you;

If goods are returned by the logistics carrier due to your personal reasons (such as no one available to sign, incorrect address provided, or inability to contact you), any secondary delivery fees or return shipping costs incurred thereafter shall be borne by you.

Liability Statement

If goods are damaged or lost during transportation and it is verified that the logistics carrier is responsible, we will assist you in applying for compensation from the carrier and provide you with a solution such as reshipment or a refund. If the damage is caused by a product quality issue, we will directly provide return or exchange services;

After an order is submitted, if you need to modify delivery information (such as the delivery address or contact number) or cancel the order, please contact customer service promptly before the order is dispatched. If the order has already been dispatched, we will be unable to directly modify or cancel it. You will need to negotiate with the logistics carrier yourself or handle the matter in accordance with the return and exchange rules after receiving the goods;

Please ensure that the delivery address you provide is accurate, complete, and valid. If the goods cannot be delivered, are delayed, or are returned due to an incorrect or incomplete address provided by you, the resulting losses and expenses shall be borne by you;

In the event that orders cannot be processed normally, deliveries are delayed, or goods cannot be delivered due to force majeure factors (such as natural disasters, war, policy adjustments, or public health incidents), we will notify you in a timely manner. Neither party shall be liable for breach of contract, and we will provide you with options for a refund or delayed delivery based on the actual situation;

If delivery delays or exceptions are caused by special circumstances of the logistics carrier (such as strikes or system failures), we will make every effort to coordinate and communicate, but we do not assume direct liability for breach of contract. Any compensation matters shall be negotiated between you and the logistics carrier, and we can provide necessary assistance.

Contact Us

If you have any questions, suggestions, or need assistance regarding delivery, please contact us through the following channels:

• Contact Address: 9997 GA HIGHWAY 11 S, MONTICELLO, GA 31064-6621, US
• Customer Service Email: admin@furnixio.com
• Customer Service Phone: +1 (206) 595-5513
• Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)

We will respond to your enquiries promptly during working hours and provide you with professional service support.