Consumer Rights Statement
Furnalto (hereinafter referred to as “we”) strictly complies with the UK Consumer Rights Act 2015, the GDPR (General Data Protection Regulation), and other applicable laws and regulations, and is firmly committed to safeguarding your lawful consumer rights and interests. This statement is intended to clarify the core rights you enjoy when shopping through our online store and our corresponding protection commitments, ensuring that you can enjoy shopping services in a fair and transparent environment.
Right to Product Quality Assurance
All products you purchase are protected by statutory quality assurance rights. Products shall meet the following requirements: they must be of satisfactory quality and performance as can reasonably be expected, be consistent with the descriptions displayed in our online store, and be fit for their normal intended purpose. If a product has quality defects or fails to meet the above statutory requirements, you have the right, in accordance with applicable laws and regulations and our Return and Exchange Policy, to claim lawful remedies such as repair, replacement, return, or refund.
Right to Information and Transparency
You are entitled to full information transparency. We undertake to truthfully and clearly disclose all information related to the transaction, including but not limited to: detailed product information (name, model, specifications, materials, functions, etc.), real-time inventory status, product prices (including all charges such as customs duties and UK Value Added Tax), shipping fee standards, order processing procedures, delivery timeframes, payment methods, and return and exchange rules. All such information will be displayed prominently in the online store to ensure that you can fully understand it before placing an order.
Right to Fair Trading and Payment Security
We guarantee your right to fair trading. All transaction processes and pricing structures follow the principles of fairness, impartiality, and transparency, with no false pricing, forced transactions, or other unfair competitive practices. At the same time, we adopt SSL encryption technology and payment protection measures compliant with the Payment Card Industry Data Security Standard (PCI DSS). We do not store any of your sensitive payment information and make every effort to ensure your payment security. You have the right to request clear explanations regarding payment-related matters and to have payment anomalies handled in a timely manner.
Right to Returns, Refunds, and After-Sales Service
In accordance with applicable UK laws and regulations and our Return and Exchange Policy, you are entitled to return and refund rights within 40 days after receiving the goods. This includes returns and exchanges due to product quality issues, incorrect models, and other circumstances, as well as no-reason returns and exchanges. If you exercise your right to return and clearly inform us of your refusal of the goods and termination of the contract, we will fulfil our refund obligations in accordance with the law. Refunds will be returned in monetary form to your original payment account and will not be replaced by vouchers, credits, or other alternatives. Return shipping costs arising from product quality issues, within a reasonable scope, shall be borne by us. We will establish an efficient after-sales service mechanism to respond promptly to your enquiries, complaints, and after-sales needs.
Right to Personal Information and Privacy Protection
In accordance with GDPR requirements, you enjoy lawful rights with respect to your personal information, including the right of access, rectification, erasure, data portability, and withdrawal of consent. We strictly comply with the provisions of our Privacy Policy and Cookie Policy, regulate the collection, use, and storage of your personal information, and adopt adequate security measures to prevent data leakage, tampering, or misuse. We will not sell or rent your personal information to any unrelated third parties, effectively safeguarding your privacy and data security.
Remedies for Rights and Dispute Resolution
If you believe that your lawful rights and interests have been infringed or if you have any disputes regarding transactions or services, you may contact us through the methods provided in the “Contact Us” section of this statement. We will respond promptly during working hours, verify your request, and handle it appropriately. If the dispute cannot be resolved through mutual agreement, you may, in accordance with applicable UK laws and regulations, apply for mediation through a UK consumer protection authority or seek remedies through judicial proceedings.
Our Protection Commitments
We will strictly fulfil our obligations under this statement and applicable laws and regulations and actively protect your consumer rights and interests. We will regularly review product information and service procedures in the online store to ensure accuracy and standardisation, and continuously optimise the quality of customer service to provide you with professional and efficient consumer rights protection support.
Contact Us
If you need to consult on consumer rights-related matters, submit feedback, or seek assistance, please contact us through the following channels:
- Contact Address: 9997 GA HIGHWAY 11 S, MONTICELLO, GA 31064-6621, US
- Customer Service Email: admin@furnixio.com
- Customer Service Phone: +1 (206) 595-5513
- Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)
This Consumer Rights Statement shall take effect from the date of publication. We reserve the right to revise this statement in accordance with updates to applicable laws and regulations or business adjustments. The revised statement will be published in a prominent position in the online store and shall take effect upon publication. If you continue to use our services after the revision, you shall be deemed to have agreed to the revised contents of this statement.