Return and Exchange Policy

Furnalto (hereinafter referred to as “we”) strictly complies with applicable UK laws and regulations as well as the GDPR (General Data Protection Regulation). In order to protect your lawful rights and interests and to clearly define matters related to returns and exchanges, we have formulated this Return and Exchange Policy. This policy applies only to orders placed through our online store. Please read it carefully before applying for a return or exchange. Submission of a return or exchange request shall be deemed as your understanding and acceptance of all the contents of this policy.

Conditions for Return and Exchange

Within 40 days after you receive the goods, you may apply for a return or exchange under the following circumstances (including but not limited to), and you may also apply for a return or exchange without providing a reason:

• The product has quality issues, such as material discrepancies, functional malfunctions, or workmanship defects;
• The received product does not match the order description, including incorrect model, specifications, colour, or size;
• A shortage in the quantity of goods received, verified as not caused by human omission during transportation;
• Non-human damage occurring during transportation, such as product damage caused by damaged outer packaging;
• The product has stains, deformation, or other issues that affect normal use or appearance;
• Receipt of duplicate shipments of the same product;
• Other circumstances in which the product cannot be used normally due to our reasons.

Return and Exchange Process

Contact us via customer service email: admin@furnixio.com or customer service phone: +1 (206) 595-5513 to apply for a return or exchange, and provide the complete order number, proof of payment, the reason for return or exchange, as well as relevant videos or photos that can substantiate the issue;

Our customer service team will process your request within 1–3 working days. If the request is approved, we will notify you via your reserved contact details and provide the detailed return address and return instructions;

After receiving the return address, please promptly package the goods properly and return them to the designated return address. After shipment, you may inform us of the courier details at any time so that we can follow up on the logistics progress;

After we receive the returned goods, we will immediately inspect them to verify whether they match the reported issue. If the inspection is approved, we will promptly arrange a refund or the shipment of replacement goods.

Refund Method

Refunds will be issued back to the payment card (Visa, MasterCard) originally used for payment. Due to differences in processing efficiency among banking institutions, refunds are expected to be credited within 10–15 working days. If you have not received the refund after this period, please contact us promptly for assistance. For more detailed information regarding refunds, please refer to the Refund Policy on our online store.

Shipment of Replacement Goods

After an exchange request is approved and the inspection is completed, the shipment of replacement goods will follow our standard shipping and transportation rules. Our order cut-off time is based on Central European Time (CET), and our business hours are from 8:00 to 18:00 CET. For exchange shipment orders confirmed before 18:00 CET, processing will begin on the same day; orders confirmed after 18:00 CET will be processed starting from the next working day; if a non-working day is encountered, processing will be postponed to the next working day. The preparation and handling time for shipment is 1–3 working days, and after dispatch, the transportation time is 10–15 working days.

After the replacement goods are shipped, we will send a shipment notification email to your registered email address containing information such as the order number and logistics carrier. You can log in to our online store and enter the Order Tracking page. By entering your email address or phone number along with the corresponding order number, you can track the shipment progress and logistics status of the replacement goods in real time.

Fee Rules

Return shipping costs arising from returns or exchanges without a reason shall be borne by you;

If the return is due to product quality issues, the return shipping costs shall be borne by us;

In exchange cases, the shipping costs for sending the replacement goods shall be borne by us;

Except for return shipping costs incurred in no-reason returns or exchanges, you are not required to pay any other return or exchange related fees or handling charges.

Liability Statement

If returns or exchanges are caused by product quality issues, incorrect shipments, or other reasons attributable to us, we will take full responsibility for the subsequent handling and make every effort to protect your lawful rights and interests;

During the return or exchange process, if the returned goods are lost or damaged due to reasons attributable to the logistics carrier, we will proactively assist you in negotiating with the logistics carrier, and you will not be required to bear additional liability;

If there are discrepancies in the supporting materials you provide when applying for a return or exchange, but the inspection confirms that the product does indeed have issues, we will still process your return or exchange request normally and will not refuse service on this basis;

If delays in the return or exchange process occur due to force majeure factors (such as natural disasters, traffic controls, or logistics hub disruptions), we will promptly communicate with you to explain the situation and actively coordinate the process. Neither party shall bear additional liability;

We will properly safeguard the personal information you provide during the return or exchange process (such as order information and contact details), strictly comply with GDPR requirements to ensure data security, and will not use such information for purposes unrelated to returns or exchanges.

Contact Us

If you have any questions, suggestions, or need assistance regarding returns or exchanges, please contact us through the following channels:

• Contact Address: 9997 GA HIGHWAY 11 S, MONTICELLO, GA 31064-6621, US
• Customer Service Email: admin@furnixio.com
• Customer Service Phone: +1 (206) 595-5513
• Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)

We will respond to your enquiries promptly during working hours and provide you with professional return and exchange service support.