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Privacy Policy

Furnalto (hereinafter referred to as “we”) strictly complies with applicable UK laws and regulations as well as the GDPR (General Data Protection Regulation) and places a high priority on the security and protection of your personal information and privacy. This Privacy Policy is intended to clarify matters related to the collection, use, storage, and sharing of your personal information, as well as the rights you are entitled to enjoy. Please read this policy carefully before using our online store services. By accessing or using our online store or submitting personal information, you shall be deemed to have understood and agreed to all the contents of this policy.

Scope of Application

This Privacy Policy applies to the collection, use, storage, and sharing of your personal information by us when you browse, register, place orders, make payments, submit enquiries, or engage in other activities through our online store (including related webpages and online services). This policy does not apply to information processing activities conducted by any third party, and we do not assume any responsibility for the privacy protection practices of such third parties.

Information Collection Technology Cookies

In order to optimise your user experience and improve the quality of our online store services, we collect relevant information through Cookies technology. Cookies are small text files that are automatically stored on your device when you visit our online store. Through Cookies, we may collect information such as pages visited, browsing preferences, and login status, thereby enabling us to provide personalised service recommendations, simplify login processes, and ensure service security. You may refuse or delete Cookies by adjusting your browser settings, but doing so may result in certain functions of the online store being unavailable or not functioning properly.

Scope of Information Use and Sharing

Scope of Information Use

  • Processing your orders, including order confirmation, product delivery, and after-sales services throughout the entire process;
  • Communicating with you regarding order-related matters and responding to and handling your enquiries and complaints;
  • Optimising the service functions and user experience of the online store and continuously improving service quality;
  • Sending you newsletters, only with your explicit consent;
  • Preventing fraud and ensuring transaction security;
  • Complying with applicable laws and regulations and fulfilling statutory obligations such as tax declarations, accounting, and regulatory compliance.

Information Sharing

We solemnly undertake not to sell or rent your personal information to any unrelated third parties. We will only share your personal information with relevant parties under the following necessary circumstances:

  • Sharing necessary order information (such as delivery address and contact details) with logistics carriers for the purpose of order processing and product delivery;
  • Sharing necessary payment information with payment service providers in order to fulfil payment-related services;
  • Complying with applicable laws and regulations or responding to lawful enquiries and disclosure requirements from judicial or regulatory authorities;
  • Sharing relevant information within a reasonable and necessary scope in order to protect our legitimate rights and interests, your legitimate rights and interests, or the public interest.

We will require recipients of the information to strictly comply with applicable laws and regulations, to take adequate security measures to protect the shared personal information, and to ensure that such information is used solely for the purposes agreed upon by both parties.

Data Storage and Cookies

Data Storage

Your personal information collected by us will be stored on secure servers, and the storage location complies with applicable laws, regulations, and GDPR requirements. The data retention period will be reasonably determined based on the purpose of use of the information. Once the storage purpose has been achieved or the legally prescribed retention period has expired, we will promptly delete or anonymise the relevant personal information.

User Right to Know and Consent Regarding Cookies

When you first visit our online store, we will inform you in a clear manner (such as through a pop-up notice) of the purposes of using Cookies and the scope of information collection, fully safeguarding your right to be informed. You may choose to accept or reject Cookies according to your own preference. If you choose to accept, we will enable Cookies to collect relevant information. If you choose to reject, you may disable Cookies through your browser settings. At the same time, you may modify your authorisation for Cookies or delete stored Cookies at any time through your browser settings.

User Rights

In accordance with applicable laws, regulations, and GDPR requirements, you lawfully enjoy the following rights with respect to your personal information:

  • Right of access: the right to enquire about the collection, use, and storage of your personal information;
  • Right to rectification: if you discover that your personal information is incorrect or incomplete, you have the right to request correction or supplementation;
  • Right to erasure: under circumstances prescribed by laws and regulations, you have the right to request the deletion of your personal information;
  • Right to data portability: you have the right to request that we provide the personal information you have submitted in a structured, commonly used, and machine-readable format, or to request that such information be transmitted to another data controller designated by you;
  • Right to withdraw consent: with respect to any consent you have previously granted for the use of your personal information, such as consent for newsletter subscriptions, you have the right to withdraw such consent at any time. After withdrawal, we will no longer process the relevant personal information based on that consent, but this will not affect the lawfulness of processing carried out prior to the withdrawal based on your consent.

If you wish to exercise any of the above rights, you may contact us via customer service email: admin@furnixio.com or customer service phone: +1 (206) 595-5513. We will respond and properly handle your request within 1–3 working days.

Legal Basis for Data Processing

Our processing of your personal information is based on lawful grounds as stipulated by the GDPR and applicable laws and regulations, including:

  • Performance of a contract: in order to process your orders and provide you with purchased products and related services, it is necessary for us to process your personal information as part of the performance of the contract between you and us;
  • Explicit consent: if you choose to subscribe to our newsletters, we will process your contact details and related information based on your explicit consent;
  • Compliance with legal obligations: in order to fulfil statutory obligations such as tax declarations, accounting, and regulatory inspections, we need to process relevant personal information;
  • Legitimate interests: for the purposes of improving user experience, optimising service functions, and preventing fraud to ensure transaction security, we will process relevant personal information within a reasonable and necessary scope. Such processing is based on our legitimate interests and does not infringe upon your lawful rights and interests.

Data Security Measures

We attach great importance to data security and have implemented a series of technical and organisational measures to protect your personal information:

  • Adoption of SSL (Secure Sockets Layer) encryption technology to ensure the security and integrity of personal information during transmission;
  • Establishment of strict access control mechanisms to strictly manage access rights to personal information, ensuring that only authorised personnel may access such information within the scope of authorisation;
  • Regular maintenance and updates of data storage systems and security protection systems to effectively prevent security risks such as cyberattacks and data breaches;
  • Formulation of comprehensive data security management policies and emergency response plans. In the event of a data security incident, remedial measures will be taken immediately, and you and the relevant regulatory authorities will be notified in a timely manner in accordance with applicable laws and regulations.

Contact Us

If you have any questions about this Privacy Policy, have suggestions, need to exercise your personal information rights, or wish to report data security issues, please contact us through the following channels:

  • Contact Address: 9997 GA HIGHWAY 11 S, MONTICELLO, GA 31064-6621, US
  • Customer Service Email: admin@furnixio.com
  • Customer Service Phone: +1 (206) 595-5513
  • Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)

We will respond promptly to your enquiries and requests during working hours and provide you with professional and efficient service support.